Virtual Tour of the PHHP Network
(Faculty/Staff/Student Tech Orientation)
Note: As the college migrates from Novell to Microsoft this page will become less accurate. We will update the information as time allows.
Welcome to the College of Public Health and Health Professions. If you have already been working here for some time you may know a good amount of this already, but you will likely learn some very useful new things as well. If you are a new employee, I'm sure you've had your fill of reading, but this stuff is actually very useful.
In order to let you get through this as fast as possible, we have separated the information into two sections.
Basic - This covers the most basic and critical of procedures, locations, and techniques for using the workstations and network within the college. After reading through this section, you should be able to get around our network comfortably and begin working.
Complete - This covers some of the less known, but non-the-less very important information about the PHHP network. This section is not required to get started on our network, but it should be read at some point.
Basic
Accounts
When you start working at the University of Florida, you are instructed
to get a Gatorlink account. This will resemble username@ufl.edu
and allow you to access the majority of internet services provided by UF:
UF
WebMail, ISIS, myUFL,
etc.. In addition to the Gatorlink account you are also assigned a College
of Public Health and Health Professions account which will resemble username@phhp.ufl.edu.
This account will allow you to login to workstations on the PHHP
network, GroupWise, and to the PHHP
WebAccess. These two accounts, though both related to working at the
college and will share the same username, will not have the same password.
The passwords and password expiration dates can be (and likely will be)
different for each account.
For issues relating to:
Gatorlink account ---> call 392-HELP or visit http://gatorlink.ufl.edu/
PHHP account ---> call 273-6200 or e-mail support@phhp.ufl.edu or visit http://it.phhp.ufl.edu/
Login
If you have not logged in yet, you should be informed of your PHHP account
name and password by your supervisor. When you first login you will be prompted
to change your password from the temporary password you logged in with.
This account is different from your Gatorlink account (the account you use
to log into myUFL). You will be able to log into any PHHP workstation with
this account and have access to the programs, and files associated with
you (this is explained further below).
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GroupWise The e-mail message size limit is 20mb (attachment included), and some types of attachments are banned. Read the complete GroupWise Usage Policy |
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Home (W) Drive The Home Drive has a size limit, but it can be increased by request when necessary. There is NO backup on any files on the C Drive, and we are not responsible for data loss if it is located on the C Drive. MP3s, movies, image collections, and/or any downloaded software is NOT to be stored on any network drive unless it is work related. Read the details on our Backup Services |
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Share (S) Drive Users can be assigned and denied rights to certain folders as needed. New folders can also be created for joint projects within the Share Drive by request. |
Locking your Workstation and Logging Off
Whenever you leave your computer while you are logged in, you should lock
your workstation by pressing Ctrl + Alt + Del then clicking "Lock Workstation"
or press enter. This is to keep your data as secure as possible. When you
leave your computer for the night, please shutdown AND restart.
About your IT Support Staff
| Who we are (brief intro) drop by to get to know us better | ||||
 Philip Chase IT Manager |
 Kevin Hanson Helpdesk Manager |
 Matt Pickett IT Technician |
||
 Shaytu Schwandes Web Master |
 Geof Gowan System Administrator & Information Security Manager |
 Mike Wrenne IT Technician |
||
 Mike Pierri OPS |
||||
How to contact us: 273-6200 support@phhp.ufl.edu
Where we are located: HPNP 4130 & DG-141 (satellite office)
IT Web site
http://it.phhp.ufl.edu/
Our web site contains a great wealth of walkthroughs on common computer
issues that can be fixed easily. We also have computer use policies, information
about purchasing computer hardware, and other tech related subjects. It
is a good idea to quickly scan the IT web site before you contact us with
an e-mail. If you find a problem with any PHHP related web sites, contact
the PHHP Webmaster at webmaster@phhp.ufl.edu.
IT Trouble Ticketing System
Our trouble ticketing system allows you to make a request and track its
progress through to completion. E-mail support@phhp.ufl.edu
to request service, report an issue, or just to say hi. This will automatically
create a ticket in our system from your e-mail. At ticket completetion a
notice will be sent to the ticket requestor notifying him/her the ticket
has been completed. Responding to this ticket will reopen the ticket in
our system.
Complete
 |
Application Explorer |
Instant Messenger Services
Upon request, we can provide you with the instant messaging program GAIM
to access AOL, Yahoo, ICQ, and Jabber instant messenger protocols. GAIM
allows you to use one or more of these protocols simultaneously. We can
also setup GAIM to use the UF IM service using your gatorlink username and
password. This allows secure, encrypted instant messenging for HIPAA compliant
IM.
Wireless
The HPNP building and about 1/2 of the Health Science Center are setup for
wireless service. In order to use the wireless services you need to bring
your laptop or PDA (that is 802.11b capable) to our office for an initial
setup.
PDAs
If you are coming into the college with a Palm OS PDA of your own, you have
the option to have us setup your device to synchronize with the GroupWise
address book, and calendar.
Security We Provide
McAfee Virus Scan, Automatic Windows Updates, nightly data backups
on network drives, limited simultaneous logins.
